FAQs

We are proud to offer free worldwide shipping on all orders. All orders will be dispatched from our warehouse within 3 business days. In peak periods please allow for up to 6 business days for dispatch. 

Standard International Shipping: 5-10 business days.

*All shipping times exclude clearance/customs delays

COVID 19 UPDATE

We are currently shipping on schedule with trusted carriers. Please note that some carriers are experiencing intermittent delays across their logistics networks and these can be difficult to predict due to changing circumstances.

In order to maintain the premium quality without additional markup, we mainly focus on operating online in most of the regions.

You can shop our entire collection with the assistance from the 24/7 online customer service. We support global shipping and 30-day return policy to ensure that you will be fully satisfied with our products.

What Sets Flezin Watches Apart from Others?

• Flezin watches stand out with their unique magnetic technology, innovative design, and the ability to change bands for different looks.

Is the ring watch unisex?

• Yes, our ring watches are designed to be unisex, suitable for both men and women

How do I know my size for the Ring Watch?

• The ring watch features a one-size-fits-all adjustable band, ensuring a perfect fit for any finger size.

How Accurate is the Magnetic Timekeeping Mechanism?

• The magnetic mechanism in our watches is highly precise, ensuring accurate timekeeping just like traditional watches.

How Easy is it to Read the Time?

• The watch's unique hour and minute spheres stand out, making it easy to read time. The playful ball swing function is fun and intuitive, with the balls always returning to the correct time.

Can the Magnetic Watch Balls Fall Off?

• The balls are securely held in place by a magnetic mechanism. Even if they are displaced due to impact, they will automatically align back to the correct time.

Is the Magnetic Ball Watch Water Resistant?

• Yes, our watch is designed with 3-bar water resistance, making it suitable for everyday use. However, it's not recommended for swimming or diving.

Does the Magnetic Watch Use Batteries?

• Yes, our watches are powered by batteries, ensuring reliable and long-lasting performance.

Can I Change the Magnetic Watch Bands?

• Absolutely! Our watches are designed with interchangeable bands, allowing you to customise your look to suit your style.

Are your bags waterproofed?

Yes! We use premium waterproof leather for our bag, backpacks and crossflex collections.

Can I use Leather balm for my package?

Yes! Leather balm makess our leather bag shinier.

Where can I check your product quality?

Tons of customers have attested to the quality of our product. Nonetheless, we guarantee 30-day return policy if you are not satisfied. 

Why my package is delayed?

We promise to ship out every order in a timely manner. In some occasions, public holidays could lead to slight delays. There might also be some unforeseen circumstances related to the local customs or logistic partners. Email to support@flezin.com if you have more inquires.

Is my payment secure?

We value our customers’ privacy just as much as you do. Transaction information and your credit card details will be encrypted, and nothing can be examined, used or modified by third parties.

How do I track my order?

You can easily track your package once it has been shipped. You will receive an email with tracking number after the shipment leaves the warehouse. If you need any precise update about your package, it will be the best to call the courier directly.

Why can I not track my order?

We send email with tracking link and number only after confirming the shipment has left the warehouse. It might take some time for the express couriers to recognize the shipment and upload the relevant information to the database. If you are still unable to track the shipment after certain time, contact us and we are happy to help